Privacy Policy

We respect your privacy and are committed to handling personal information responsibly and in accordance with applicable data protection and privacy laws.

Please read this Privacy Policy carefully to understand how and why we process your personal information.

1. Who We Are

The website and Services are operated by:

Notynera LTD 128, City Road London, EC1V 2NX United Kingdom

Website: greennestcourse.org

For the purposes of applicable UK data protection law, Notynera LTD is generally the organisation responsible for determining how and why your personal information is processed in connection with GreenNest.

2. Information We Collect

The information we collect depends on how you interact with GreenNest.

2.1 Information You Provide Directly

When you create an account, purchase a plan, enrol in a course, contact us, or use our Services, we may collect information such as:

Full name; Email address; Telephone number, where provided; Billing and/or correspondence address; Country or region; Account login information; Course and learning preferences; Selected courses or subjects; Learning-plan information; Credit balances and usage; Lesson or session booking information; Communications and enquiries; Feedback, reviews, and other information you voluntarily submit; and Information required to process or administer your orders.

We only request information that is reasonably necessary for the relevant purpose.

3. Payment Information

When you purchase a GreenNest plan, course, credit package, or other paid Service, payment may be processed by a third-party payment provider.

Depending on the payment method used, the payment provider may collect payment information such as:

Card details; Billing information; Transaction information; Payment status; Payment reference; Fraud-prevention information; and Other information required to process the transaction.

Where payment is processed through a third-party payment provider, we generally do not store your complete payment card number or security code on our own systems.

The relevant payment provider may process your information under its own privacy policy and terms.

4. Information Collected Automatically

When you visit GreenNest, certain technical information may be collected automatically.

This may include:

IP address; Browser type and version; Device type; Operating system; Language and regional settings; Website pages visited; Date and time of visits; Referring website or source; General interaction information; Approximate location derived from IP address; Website performance information; and Security and diagnostic information.

We use this information to operate, secure, maintain, and improve the website and understand how visitors use our Services.

5. Cookies and Similar Technologies

GreenNest may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used for purposes including:

Essential Technologies

These may be necessary to:

Keep the website functioning; Maintain login sessions; Remember essential settings; Process purchases; Maintain shopping or plan selections; and Protect the website against security threats. Analytics Technologies

Where permitted and appropriately configured, analytics technologies may help us understand:

How visitors reach the website; Which pages are viewed; How visitors interact with the website; Website performance; General usage trends; and Areas where the website can be improved. Preference Technologies

These may remember certain choices you make, such as language, region, or other website preferences.

Marketing Technologies

Where applicable, marketing or advertising technologies may be used to measure campaigns or deliver relevant communications, subject to applicable consent requirements.

Where consent is legally required for non-essential cookies or similar technologies, we will request and manage that consent appropriately.

You can also manage cookies through your browser settings and, where available, our cookie preference tools.

6. How We Use Personal Information

We may use personal information for the following purposes:

Creating and managing your GreenNest account; Providing courses, lessons, and educational Services; Managing learning plans and credits; Processing and administering purchases; Confirming transactions; Managing bookings and learning sessions; Providing customer support; Responding to enquiries; Communicating with you about your account or purchases; Sending important service-related notifications; Improving courses and educational materials; Improving website functionality and user experience; Understanding website usage and performance; Detecting and preventing fraud or abuse; Maintaining account and platform security; Troubleshooting technical problems; Complying with legal and regulatory obligations; Establishing, exercising, or defending legal claims; and Protecting the rights, property, and safety of GreenNest, our users, and others.

Where permitted by law, we may also use information to communicate with you about relevant GreenNest products, services, courses, or offers.

7. Legal Bases for Processing

Where UK GDPR or another applicable data protection law applies, we process personal information using one or more lawful bases.

These may include:

Contract

We may process information where it is necessary to provide a Service you have requested or to take steps at your request before entering into a contract.

For example:

Creating your account; Processing your purchase; Providing access to courses; Managing your credits; and Administering lessons. Legal Obligation

We may process information where necessary to comply with a legal or regulatory obligation.

For example:

Accounting and tax requirements; Legal requests; Fraud prevention obligations; or Regulatory requirements. Legitimate Interests

We may process information where necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.

This may include:

Maintaining website security; Preventing fraud and misuse; Improving our Services; Understanding general usage trends; Managing customer relationships; and Protecting our business and legal rights. Consent

Where required by law, we will ask for your consent before processing personal information for a particular purpose.

You may withdraw consent at any time, although withdrawal does not affect processing that took place before consent was withdrawn.

8. Marketing Communications

We may send service-related communications that are necessary for managing your account or purchases.

Where legally permitted, we may also send marketing communications about GreenNest courses, plans, educational resources, or offers.

Where consent is required, we will obtain it before sending marketing communications.

You can unsubscribe from marketing emails at any time by:

Using the unsubscribe link included in the email; or Contacting us directly.

Even if you opt out of marketing communications, we may continue sending essential service communications relating to your account, purchases, security, or transactions.

9. Course and Learning Information

We may process information about how you use GreenNest for the purpose of providing and managing educational Services.

This may include:

Courses selected; Lessons accessed; Credits purchased or used; Learning plans; Lesson bookings; Progress information; Questions submitted; Feedback; and Other learning-related interactions.

This information helps us provide the Services you request, maintain accurate account records, and improve the GreenNest learning experience.

10. Information You Submit in Questions or Images

GreenNest may allow users to submit gardening questions, photographs, descriptions of plants, growing environments, or other information for educational purposes.

Please avoid submitting unnecessary personal information about yourself or another person.

If you submit a photograph, document, or other material containing another person's personal information, you should ensure that you have the appropriate permission to provide it to us.

Where photographs or other submitted information are used for educational, support, or service purposes, we will handle them in accordance with applicable privacy requirements.

11. Who We Share Information With

We may share personal information with trusted third parties where reasonably necessary to provide and operate GreenNest.

These may include:

Payment Providers

Payment processors may process transaction and payment information to complete purchases and help prevent fraudulent transactions.

Hosting and Technology Providers

We may use providers that host, maintain, secure, or support our website, databases, applications, and technical infrastructure.

Email and Communication Providers

We may use third-party services to send account notifications, transactional messages, customer support communications, or marketing emails.

Analytics Providers

We may use analytics and measurement services to understand website usage and performance, subject to applicable consent requirements.

Professional Advisers

We may share information with professional advisers such as lawyers, accountants, auditors, insurers, or other advisers where reasonably necessary.

Authorities and Legal Parties

We may disclose information where required by law, court order, regulatory requirement, or where reasonably necessary to establish, exercise, or defend legal rights.

We do not sell your personal information as a commodity to third parties.

12. International Data Transfers

Some service providers used by GreenNest may process personal information outside the United Kingdom or outside the country where you live.

Where personal information is transferred internationally, we will take appropriate steps required by applicable data protection law.

Depending on the circumstances, this may include:

Transferring information to a country recognised as providing an adequate level of protection; Using approved contractual safeguards; Applying appropriate technical and organisational safeguards; or Relying on another lawful transfer mechanism.

Where required, further information about applicable international transfer safeguards may be provided upon request.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

Provide and administer our Services; Maintain account and transaction records; Meet legal, accounting, and tax obligations; Resolve disputes; Prevent fraud and abuse; Enforce our agreements; and Protect our legal rights.

Retention periods may vary depending on the type of information and the purpose for which it is processed.

When information is no longer required, we may securely delete it, anonymise it, or otherwise dispose of it in accordance with our data retention practices.

14. Data Security

We take reasonable technical and organisational measures to protect personal information against:

Unauthorised access; Accidental loss; Destruction; Alteration; Unauthorised disclosure; and Other inappropriate processing.

Security measures may include access controls, authentication, secure communications, monitoring, backups, and other appropriate safeguards.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You are also responsible for keeping your account credentials confidential and should notify us if you suspect unauthorised access to your account.

15. Your Data Protection Rights

Depending on your location and applicable law, you may have rights relating to your personal information.

These may include the right to:

Request access to your personal information; Request correction of inaccurate information; Request deletion of personal information in certain circumstances; Request restriction of processing in certain circumstances; Object to certain processing; Request data portability where applicable; Withdraw consent where processing is based on consent; and Lodge a complaint with a relevant data protection authority.

These rights are subject to applicable legal conditions and exceptions.

16. How to Exercise Your Rights

To exercise a privacy or data protection right, please contact us using the contact details provided below.

We may need to request reasonable information to verify your identity before processing a request.

This is intended to protect personal information from being disclosed to someone who is not authorised to receive it.

We will normally respond within the timeframe required by applicable data protection law.

17. Children's Privacy

GreenNest is not specifically directed at young children.

We do not knowingly collect personal information from children where doing so would be unlawful.

If a parent or guardian believes that a child has provided personal information to us without appropriate permission, they should contact us.

Where we become aware that we have collected information from a child in circumstances where collection was not appropriate, we will take reasonable steps to address the situation in accordance with applicable law.

18. Third-Party Websites

GreenNest may contain links to third-party websites, platforms, tools, or services.

This Privacy Policy applies to GreenNest and does not govern third-party websites.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

We are not responsible for the privacy practices of websites or services that we do not control.

19. Third-Party Payment Services

When you make a payment through a third-party payment provider, that provider may independently process certain personal and payment information.

The provider may have its own privacy policy and terms governing its processing activities.

We recommend reviewing the applicable payment provider's privacy information before completing a transaction where appropriate.

20. Automated Decision-Making and Profiling

We do not intend to make decisions producing legal or similarly significant effects about you solely through automated processing unless permitted by applicable law and appropriate safeguards are in place.

Certain systems may use automated processes for purposes such as:

Fraud detection; Website security; Analytics; Service personalisation; or Recommending potentially relevant learning options.

Where applicable law gives you specific rights regarding automated decision-making or profiling, those rights will be respected.

21. Data Breaches

If we become aware of a personal data breach that requires notification under applicable law, we will take appropriate steps to investigate, contain, mitigate, and report the breach as required.

Where notification to affected individuals is legally required, we will provide the information required by law.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes to our Services; Changes in technology; Changes in our data-processing practices; Changes to third-party service providers; or Changes in applicable legal or regulatory requirements.

When we update this Privacy Policy, we will change the "Last Updated" date at the top of this page.

Where required by law, we will provide additional notice of material changes.

23. Contact Us

If you have questions about this Privacy Policy, want to exercise your data protection rights, or have a concern about how we handle personal information, please contact:

Notynera LTD 128, City Road London, EC1V 2NX United Kingdom

Website: greennestcourse.org

Please include sufficient information for us to understand your request and, where appropriate, verify your identity.

24. Supervisory Authority

If you are located in the United Kingdom and believe that your personal information has not been handled appropriately, you have the right to complain to the Information Commissioner's Office (ICO).

You can contact the ICO through its official website or other contact channels provided by the ICO.

You may also have the right to complain to the data protection authority in the country where you live, work, or where you believe a data protection infringement occurred.