Refund & Cancellation Policy

GreenNest is operated by:

Notynera LTD 128, City Road London, EC1V 2NX United Kingdom

Website: greennestcourse.org Email: contact@greennestcourse.org

Nothing in this Policy limits or excludes any statutory consumer rights that apply to you under applicable law.

1. Lesson Cancellations

If you have booked a scheduled GreenNest lesson or learning session, you may cancel the booking before the scheduled start time.

Cancellation at least 12 hours before the lesson

If you cancel at least 12 hours before the scheduled start time, the learning credits allocated to that booking will normally be returned to your GreenNest account.

The returned credits can then be used for another eligible lesson or learning activity, subject to the applicable plan and credit conditions.

Cancellation less than 12 hours before the lesson

Cancellations made less than 12 hours before the scheduled start time may be treated as a short-notice cancellation.

In such cases, the credits may not automatically be returned.

However, we may review individual circumstances where there are reasonable or exceptional circumstances.

Failure to attend

If you do not attend a scheduled lesson without cancelling in advance, the allocated credits may be treated as used.

Where appropriate, GreenNest may review the circumstances at its discretion.

2. Cancellation by GreenNest

If GreenNest needs to cancel a confirmed lesson or session, we will make reasonable efforts to:

Reschedule the lesson; Provide an alternative lesson or suitable learning option; or Return the applicable learning credits.

Where a monetary refund is legally required, we will provide the applicable refund.

3. Unused Credits and Learning Plans

GreenNest offers plans and packages containing learning credits that can be used toward eligible lessons and courses.

If you have purchased a plan or credit package and have not yet used the credits, you may request cancellation or a refund where you have a statutory right to do so.

Refund requests involving unused credits will be reviewed based on:

The type of plan purchased; Whether any credits have been used; Whether any Services have already been supplied; Any promotional or special-offer conditions; The applicable cancellation period; and Applicable consumer protection law.

Unused credits do not automatically create a right to a cash refund after the applicable cancellation period or plan validity period has ended.

However, this does not affect any statutory refund rights that cannot legally be excluded.

4. Partially Used Plans

If you have already used some credits or received part of the Service associated with a purchased plan, a refund request may be assessed based on the portion of the Service that has already been provided.

Where applicable law permits a deduction for Services already supplied, any deduction will be calculated fairly and proportionately.

Any unused learning entitlement associated with an approved refund may be removed from the account to ensure that the refund and credit records remain consistent.

5. Digital Learning Content

Some GreenNest Services may provide immediate access to digital educational content.

Where applicable law provides a cancellation period for a purchase, you may be asked to expressly request that digital content or Services begin before the end of that period.

Where legally permitted, your cancellation rights may be affected once digital content has been fully supplied.

Nothing in this section removes any statutory rights that cannot legally be excluded.

6. Recurring Plans

Some GreenNest plans may operate on a recurring weekly or monthly basis.

The applicable recurring price and renewal frequency will be displayed before purchase.

You may cancel a recurring plan to prevent future renewals.

What happens when you cancel?

Cancellation normally stops future billing and future renewals.

Unless otherwise required by law or specifically stated for the relevant plan, cancelling a recurring plan does not automatically reverse a payment that has already been successfully processed for the current billing period.

You will normally retain access to the applicable Services or credits for the period already paid for, subject to the terms of the relevant plan.

If a recurring payment was made incorrectly, duplicated, or without proper authorisation, please contact us promptly so that we can investigate.

7. Refunds for Services Not Provided

If you have paid for a GreenNest Service that we are unable to provide, we will seek to provide an appropriate solution.

Depending on the circumstances, this may include:

Rescheduling the lesson; Providing an alternative Service; Restoring applicable credits; or Providing a monetary refund.

Where a refund is required under applicable law, we will provide the applicable refund.

8. Incorrect or Duplicate Payments

If you believe that you have been charged incorrectly, please contact us as soon as possible.

This includes situations where:

You were charged twice for the same purchase; The amount charged differs from the amount confirmed at checkout; A payment was processed after a valid cancellation; You were charged for a Service that was not provided; or You believe a transaction was unauthorised.

We will review the relevant transaction and take appropriate corrective action where an error is identified.

9. Refund Request Process

To request a refund or billing review, please email:

contact@greennestcourse.org

Please include:

Your name; GreenNest account email address; Order or transaction reference, if available; Name of the plan, course, or Service purchased; Date of purchase; and A brief explanation of your request.

Providing complete information will help us review your request more efficiently.

10. Refund Processing

Where a monetary refund is approved, it will normally be returned using the original payment method, where reasonably possible.

The time taken for the refunded amount to appear in your account may depend on your payment provider, bank, or card issuer.

GreenNest cannot control the processing time applied by your bank or payment provider after a refund has been initiated.

Where a refund relates to a credit-based purchase, any unused learning entitlement associated with the refunded amount may be reversed.

11. Promotional Plans and Discounts

Certain GreenNest plans may be offered at promotional or introductory prices.

Promotional offers may have additional conditions, including restrictions relating to:

Duration; Eligibility; Credit usage; Renewal; Cancellation; or Refunds.

Any material conditions applicable to a promotion will be displayed before purchase.

Promotional conditions will not remove or restrict statutory consumer rights.

12. Exceptional Circumstances

We understand that unexpected circumstances may sometimes prevent a customer from attending a scheduled lesson or using a purchased Service.

Where appropriate, GreenNest may review requests involving exceptional circumstances on a case-by-case basis.

Examples may include serious technical problems, significant unexpected events, or other circumstances that prevented reasonable use of the Service.

Any discretionary decision made in an individual case does not create an automatic entitlement to the same outcome in another case.

13. Consumer Rights

If you are a consumer, you may have statutory rights under applicable consumer protection legislation.

Depending on the nature of the Service and the circumstances, these rights may include rights relating to:

Cancellation; Digital content; Services not supplied as agreed; Services not conforming to their description; Faulty or defective digital content; and Other consumer remedies.

Nothing in this Policy is intended to exclude, restrict, or replace rights that cannot legally be excluded.

Where there is a conflict between this Policy and a mandatory legal requirement, the mandatory legal requirement will apply.

14. Refunds and Credit Balances

GreenNest credits have no independent cash value and are intended to be used for eligible GreenNest learning Services.

Credits cannot normally be:

Exchanged for cash; Sold to another person; Resold; Transferred for commercial purposes; or Used outside the Services for which they were issued.

These restrictions do not affect any statutory right to a refund.

15. Account Closure

If an account is closed following a refund or cancellation, any refunded or cancelled learning entitlement may be removed from the account.

This does not affect any legal rights relating to Services that have already been paid for but not supplied.

16. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time to reflect:

Changes to GreenNest plans; Changes to our credit system; Changes to our Services; Changes to payment arrangements; Changes to our business practices; or Changes in applicable laws or regulations.

The latest version will be published on this page with the relevant Last Updated date.

Any update will not remove statutory rights that have already accrued.

17. Governing Law

This Policy is governed by the laws of England and Wales, subject to any mandatory consumer protection rights that apply to you under the laws of your country of residence.

If you are a consumer outside England and Wales, you may have additional mandatory rights under the laws applicable to you.

Nothing in this Policy prevents you from relying on mandatory consumer protections that cannot legally be excluded.

18. Contact Us

For refunds, cancellations, billing questions, or other payment-related enquiries:

Notynera LTD 128, City Road London, EC1V 2NX United Kingdom

Email: contact@greennestcourse.org Website: greennestcourse.org

Please include your GreenNest account email and relevant purchase information when contacting us about a transaction.